1.60 DAY HASSLE FREE RETURES
2.FREE SHIPPING ALL ORDERS
3.DISCREET PACKAGE+BILLING4.2-YEARS WARRANTY
Orders are processed: Monday-Friday 9AM-5PM E.S.T
Free Standard Shipping: 10-20 business days to arrive after pickup by courier.
3-5 business days for some items have stock in the US.
Carriers used: Yanwen, USPS, DHL, and FedEx.
If there is a problem with your order, please email email@example.com for the quickest response.
Incase, an order is returned by the courier due to non-payment of duty, delayed payment, or if you cancel an order after it has been shipped; the customer will have to bare charges of shipment back to our warehouse plus an additional $30 restocking fee.
Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.
We currently ship from our Asia Pacific warehouse in order to meet the high demand and keep steady supply of our products.
COVID-19 Prevention/Response: All deliveries are happening as usual. Our fulfillment partners and courier partners are taking extra precautions by maintaining a clean, healthy and safe environment. All packages are wiped with disinfectants and all handlers are equipped with masks and gloves.
At this time, we are accepting orders from the United States as well as international residents.
Under special circumstances such as holidays, weather, natural disasters, pandemics and strikes, delivery times cannot be guaranteed.
Be advised in case of shipping delays caused by viral prevention measures, such as countries closing their borders or not accepting international shipments, we will not issue refunds or are liable in such cases. Our sole priority is to get the package to you.
Please check back with us periodically for any updates regarding our shipping policies.
- Shipping Restrictions
- There are limitations, which prevent us from shipping certain products to some geographical locations in the U.S.. The locations include U.S. territories, Alaska, Hawaii, protectorates, P.O. Boxes, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses).
Updated 1st Jan, 2022.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
You can always contact us for any return question at email@example.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please bear in mind that for any product you buy at BOMBEX, you are 100% covered with a 60-day no risk money-back guarantee and a 2-year manufacturer warranty. If you think your product has a manufacturing defect, please email us via firstname.lastname@example.org